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Help Center

What does my order status mean?

In My Orders, you can easily find each order you've placed and its current status. On your order details page, various help options will be available based on your order status.

Please see the table below to learn what options are available to you at each stage of your order.

My Order Status Is: That Means: Right Now I Can:
Pending Your order is currently incomplete, awaiting payment. Once we've received your payment, we will confirm it within 24 hours and begin processing your order. Complete your payment Reorder Delete this order
Processing Payment Received We' ve received your payment and are beginning verification to ensure payment security. Check order progress Submit a ticket Cancel this order*
Payment Confirmed Your payment has just been confirmed and we will begin processing your order immediately.
Packaging All products require processing before shipment. Processing includes selecting your products, quality assurance checks and careful packaging for shipment. Check order progress Submit a ticke
All Shipped Everything in your order has been packaged and sent to the shipping address you provided. Submit a ticket. Request a return or refund Report missing or wrong products
Cancelled This order has been cancelled. Submit a ticket.

*Please see our Cancellation Policy for product-specific policies.

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