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My Orders FAQs
- Do all orders need to be verified?
- What does my order status mean?
- How do I check my order status?
- Can I make changes to my order?
- How can I cancel my order?
- How do I contact customer service about my order?
- What if I have a question before placing an order?
- Can I change the shipping address after I complete the payment?
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International Shipping & Delivery FAQs
- How can I track my package?
- How do I estimate my delivery date?
- What shipping methods do you provide?
- What countries or regions do you ship to?
- Are there any additional fees involved in international shipping?
- Do you ship to PO Boxes or APO/FPO military addresses?
- Why was I asked for a CPF number? (Brazilian customers)
- Returns & Refunds FAQs
- Payment FAQs
- My Account FAQs
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How To Pay
- Accepted payment methods
- PayPal isn't available in my country
- How does PayPal work?
- What is onlywonderful's PayPal account?
- Can I pay by Western Union?
- I originally chose Western Union can I change to PayPal?
- Viewing prices in different currencies
- Why was my order cancelled? Why did you refund my payment?
- Western Union fees
- I want to contact PayPal Customer Service but can't find a phone number for them? Please help!
- Site Info
- Reward Points Program
What does my order status mean?
In My Orders, you can easily find each order you've placed and its current status. On your order details page, various help options will be available based on your order status.
Please see the table below to learn what options are available to you at each stage of your order.
My Order Status Is: | That Means: | Right Now I Can: | |||||||||
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Pending | Your order is currently incomplete, awaiting payment. Once we've received your payment, we will confirm it within 24 hours and begin processing your order. | Complete your payment Reorder Delete this order | |||||||||
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All Shipped | Everything in your order has been packaged and sent to the shipping address you provided. | Submit a ticket. Request a return or refund Report missing or wrong products | |||||||||
Cancelled | This order has been cancelled. | Submit a ticket. |
*Please see our Cancellation Policy for product-specific policies.