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Help Center

What if an item was lost damaged or wrongly sent during shipping?

You are qualified for a full refund if your item was damaged or lost during shipping. When making a request for your refund, it is necessary for you to provide Customer Service with photographs which can clearly show the problem of the item as soon as possible. In addition, the courier number for this item and "Proof of Damage" documentation from your courier are also required. To reduce inconvenience, you can also open the item with the courier on the scene and see if there are any damages during shipping. If so, you can reject the item and inform us that you rejected the package so that we can ship you a new item immediately (excluding made-to-order items).

To report a lost or damaged item, please Login To your account and find the order you need help with. Click the order no. or the view button to see the details of the order.

Click on "Submit a ticket" and send your request to our customer service. We will review your request as soon as we receive it.

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